Terms of Service

The legal agreement between you and PatientSort.

Last updated: April 23, 2026

1. Acceptance

These Terms of Service (“Terms”) govern your access to and use of PatientSort, a service operated by Questivals LLC, a Delaware limited liability company (File #10176195). By creating an account, accessing the service, or clicking “I agree,” you agree to these Terms. If you do not agree, do not use PatientSort.

2. Service description

PatientSort is a software-as-a-service workflow tool that connects to a clinic's WhatsApp Business Account via Meta's WhatsApp Cloud API. PatientSort organizes incoming patient messages into workflow stages, offers AI-drafted response suggestions for human review, and supports automated follow-up cadences.

3. Eligibility

• You must be at least 18 years old.
• You must be authorized to bind the clinic or business entity on whose behalf you are contracting.
• You must not be located in, under the control of, or a national or resident of any country subject to a U.S. trade embargo or sanctions list.
• You and the clinic must hold all licenses, registrations, and approvals required to practice in your jurisdiction and to communicate with patients via WhatsApp.

4. Account registration

A clinic administrator creates the primary account and may invite additional users. You are responsible for keeping credentials confidential, for all activity under your account, and for notifying us promptly of any unauthorized access at support@patientsort.com. We require two-factor authentication for administrator accounts.

5. Subscription and billing

• PatientSort is offered on monthly and annual subscription tiers. Current pricing is displayed on our website or order form at the time of purchase.
• Fees are billed in advance through Stripe. Subscriptions renew automatically at the end of each billing period unless canceled.
• Upgrades take effect immediately and are pro-rated for the remainder of the billing period. Downgrades take effect at the start of the next billing period.
• Fees are non-refundable for partial periods. If you cancel, your subscription remains active through the end of the paid period.
• Taxes are your responsibility unless we are legally required to collect them.
• If payment fails, we may suspend the service after notice. Repeated payment failure may result in termination.

6. Acceptable use

You agree not to:

• Use PatientSort to harass, threaten, defame, or deceive any person
• Send unsolicited marketing or spam, or message any recipient who has not opted in under applicable law
• Violate the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, or any Meta platform terms
• Provide medical advice through automated channels without appropriate clinician oversight
• Reverse-engineer, decompile, or attempt to extract the source code of PatientSort
• Resell, sublicense, or provide the service to any third party without a written agreement with us
• Interfere with the integrity or performance of the service, attempt unauthorized access, or bypass security measures
• Use PatientSort to store or transmit malicious code, illegal content, or content infringing third-party rights
• Use PatientSort for any purpose prohibited by applicable law, including export controls and sanctions regulations

7. Medical disclaimers

AI-generated response suggestions produced by PatientSort are drafts only. Every outbound message must be reviewed and explicitly approved by a human clinic staff member before it is sent. PatientSort makes no medical claims and provides no medical advice to patients directly.

PatientSort is not HIPAA-compliant. The WhatsApp platform is not an approved channel for U.S. Protected Health Information. Clinics subject to HIPAA must not use PatientSort for communications that would constitute Protected Health Information under HIPAA.

8. WhatsApp-specific terms

By using PatientSort, the clinic agrees to:

• Comply at all times with the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy
• Only send messages to patients who have opted in under applicable law and WhatsApp policy
• Honor opt-out requests promptly and in any event within 24 hours
• Not use PatientSort to send prohibited content, including tobacco, alcohol to minors, pharmaceuticals, weapons, or other categories restricted under WhatsApp Commerce Policy
• Maintain its own WhatsApp Business Account and comply with Meta's Business Terms of Service
• Understand that repeated policy violations may result in Meta suspending or terminating the WhatsApp Business Account — an action that is outside PatientSort's control and not a breach by PatientSort

9. Data ownership

As between you and PatientSort, the clinic owns all patient data transmitted through the service. You grant PatientSort a limited, non-exclusive, royalty-free license to host, process, transmit, and display that data solely as necessary to provide the service and as described in our Privacy Policy and the Data Processing Agreement executed with each clinic.

We do not own, sell, or disclose patient data except as described in the Privacy Policy. We do not use patient data to train foundation models.

10. Intellectual property

PatientSort and Questivals LLC retain all rights, title, and interest in and to the PatientSort software, trademarks, logos, designs, documentation, and all related intellectual property. Subject to your compliance with these Terms and continued payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use PatientSort during your subscription term.

Feedback you provide about the service may be used by us without restriction or compensation.

11. Third-party services

PatientSort integrates with third-party services including Meta (WhatsApp Business Platform), Stripe (payments), Supabase (database), Vercel (hosting), and Azure OpenAI Service. Your use of those services is subject to their respective terms. PatientSort is not responsible for the availability, accuracy, or performance of third-party services.

12. Termination

You may cancel your subscription at any time. The service remains available through the end of the paid billing period. We may suspend or terminate your account for material breach, non-payment, or abuse, with notice where reasonable.

On termination: (i) your right to access the service ends; (ii) you may export your data within 30 days of the termination effective date; (iii) after that window, we delete data in accordance with the retention schedule in our Privacy Policy.

13. Disclaimers of warranty

PatientSort is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the service will meet your requirements or that any AI-generated content will be accurate or appropriate.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event will PatientSort or Questivals LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

Our aggregate liability arising out of or related to these Terms and the service will not exceed the fees paid by you to PatientSort in the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability arising from gross negligence, willful misconduct, or matters that cannot be limited or excluded under applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless PatientSort, Questivals LLC, and our officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses arising out of: (i) your breach of these Terms; (ii) your violation of any law or third-party right, including patient consent and data-protection obligations; (iii) your medical decisions or advice; and (iv) your content transmitted through the service.

We will defend, indemnify, and hold you harmless against any claim that the PatientSort software as delivered by us infringes a valid third-party intellectual-property right, subject to reasonable notice, cooperation, and our right to control the defense.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.

Any dispute arising under these Terms that cannot be resolved through good-faith negotiation will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration is Delaware, and the language is English.

If you are a consumer resident in Turkey or the European Union, this section does not deprive you of any mandatory protections available under the laws of your country of residence.

17. Changes to terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice by email or in-app notification. Continued use of the service after the effective date constitutes acceptance. If you do not agree to a change, your sole remedy is to cancel your subscription before the effective date.

18. Contact

Questions about these Terms? Email support@patientsort.com.